FAQs – Frequently Asked Questions

FAQs Local Cover Image
Just the FAQs

If you don’t see your answer here, in our growing FAQs page, simply contact us and let us know how we can help.

Pets and Furniture FAQs

Yes… kinda. Cat scratches are not like those of other pets. Cats dig in and pull out the material, leaving sharp bumps exposing the backside of the material, often looking like leather acne.

Every cat scratch must be filled with a compound and repainted. When you add up all those holes the repairs would be visible. It would look better, but instead of holes you would have small bumps, not a smooth surface.

Or, it can be painted over much more economically – hiding the coloration damage, not the bumps.

Maybe. It depends on where and how bad.

If the leather or material is jagged and stuffing is hanging out, then the answer is no. The upholstery will need to be replaced. So it can be… however, you have to find a skilled technician with an upholstery skills background to do it.

If it’s only a little on a corner or very low on the bottom somewhere then possibly, yes. It can probably be fixed right in your home if that’s the case.

If you’re in our service area, the way to know is to tell us about it and send pictures. We’ll let you know if we can fix it and can almost always give you an estimate if so.

Leather Upholstery FAQs

Yes… kinda. Cat scratches are not like those of other pets. Cats dig in and pull out the material, leaving sharp bumps exposing the backside of the material, often looking like leather acne.

Every cat scratch must be filled with a compound and repainted. When you add up all those holes the repairs would be visible. It would look better, but instead of holes you would have small bumps, not a smooth surface.

Or, it can be painted over much more economically – hiding the coloration damage, not the bumps.

FAQs-cut-leather
This is an example of one we can’t fix. Two main reasons, peeling bonded leather and is on a seat back.

Sometimes! It just depends on where that cut or tear is and how long it is. We’ll need pictures, of course.

When a cut is near the bottom or on the back or side, there’s a good chance that we can take care of it.

Please take an overall picture of the furniture – that way we can see the size of the problem in relation to the whole. Then please take several fairly close to the tear. We need to see the quality of the leather as well as the cut or tear, itself.

Definitely contact us and send pictures!

FAQs bonded leather peeling

First, let’s make sure it really is faux leather. It might be real leather which we can repair.

Here’s how to see if it is bonded leather: If you see cloth weave where the leather was, like the picture to the right, that’s bonded leather.

Once bonded leather starts peeling, we can’t save it.

If you just see peeling, however, and don’t see cloth underneath it, by all means, contact us and send pictures.

Let’s get you fixed up!

Maybe. It depends on where and how bad.

If the leather or material is jagged and stuffing is hanging out, then the answer is no. The upholstery will need to be replaced. So it can be… however, you have to find a skilled technician with an upholstery skills background to do it.

If it’s only a little on a corner or very low on the bottom somewhere then possibly, yes. It can probably be fixed right in your home if that’s the case.

If you’re in our service area, the way to know is to tell us about it and send pictures. We’ll let you know if we can fix it and can almost always give you an estimate if so.

Leather furniture requires regular dusting and damp cleaning. Conditioning every 6 months helps maintain its suppleness and prevents cracking. Keep it away from heat sources to avoid drying out.