FAQs – Frequently Asked Questions

Yes. Just like all mobile service businesses, we have to. It’s simply a fact of life.

Our Service/Inspection Charge is $75.

That covers the trip to you, as well as the time, labor, and expertise needed to inspect.

Grant will tell you, after inspecting the furniture, what the diagnosis and cost are.

*Just some of the costs for a small business today – even one that keeps its belt tightened: Advertising (a significant expense), Truck Expenses, Bank Charges, Licenses, Accounting Fees, Taxes, Dues & Subscriptions, Insurances (3 kinds), Marketing, Payroll – Technicians and Office Staff, Website Maintenance, etc.

Sure, we can if you’re in our service area, we do come to your location. We are a mobile service and do almost all repairs on-site.

Because we’re mobile, we don’t have a shop. Even so, there are a few things we can repair here – like dining room chairs, that need to be sturdy so it's a multi-step process.

So, for the most part, what we can repair, we do it at your place. (No dragging heavy furniture to a shop.)

Frames or springs can usually be repaired. We don't do that type of heavy work any more.

We do repair smaller chairs. Send some pictures, let's see if we can help.

No. Not us. However, it can be fixed.

The issue is usually one of the following:

• the padding or cushions have gone flat with time and age
• the spring or webbing has disconnected or broken
• the structure has broken somewhere - a board, leg, or joint

How do you know which one is the issue?

If it happened over time, it's probably the padding or cushions at fault.

If it happened all at once or relatively quickly, that is probably be the springs, webbing, or structure.

We don’t do assembly or disassembly as a general rule.

If something has fallen apart, then there’s a good chance we can fix it. Fire off some pictures when you contact us and let’s see how we can help you.

As far as assembling out-of-the-box furniture, there are some assembly professionals on both Yelp and Amazon local services. Happy hunting. 

We don’t sell parts because we aren’t set up tax-wise to sell parts.

We include them in the repair service. Our estimates, when we can give them, include the part unless otherwise said.

If you just need a part – dig in like we do and search… with gritty determination sometimes. Alas, there is no shortcut. 

Typically, no. Wicker and caning require specialized skills to repair.

That said, if the problem is simply cosmetic or on a different part of the furniture, then feel free to email a picture to us.

We can usually tell you right away whether we can help or not.

“Do you carry parts?” usually means “Can you fix it the first time you come out?”

Most of the time, we can. We try to keep the standard parts in stock and ready to go. That said, recliners come in remarkable variety.

A few manufacturers limit access to their parts - mostly the Big Names in recliners. (You know who you are.)

Fortunately, most manufacturers use parts that are accessible.

Yes. We typically can repair both manual and electric recliners.

You are right on the parts. Some of the parts are different – for example, in some manual models, the cables are longer. So we carry those cables, too.

Sometimes. We'll need a picture of your buttons on the side.

We don't repair leather anymore. 

Peeling bonded leather can't be fixed. However, many repair people can replace a leather panel for you.